Reviews
Adam and Derek are your go to guys for hot tubs! Awesome service and great prices!
Thank you, Greg, for the excellent review. It’s always great seeing you and we’re thrilled that you’re still loving your hot tub. We’ll see you soon. Thanks again!
What a refreshing experience! Derek was our salesman and he was super helpful & wonderful to work with. The whole process was low pressure & he was a wealth of knowledge. This place was awesome!
Thank you, Tabetha, for the great review and very kind words. It was a pleasure working with you guys and I’m glad that we had just what you were looking for. We look forward to assisting you whenever you need anything else. Thanks again!
Derek was very knowledgeable and super helpful! Explained every clearly and helped us select the perfect pool table.
Lisa, thank you very much for the fantastic review. We truly appreciate it. I hope that you’re enjoying your new pool table and I trust that you’re all getting a little better each day. Thanks again!
Purchased a hot tub from the team. Smooth sailing through the purchase and was easy. I had them install the hot tub on a new composite deck that was built. The delivery team damaged a couple boards, I called and they immediately responded …
Hey Troy, thanks for the great review. We are sorry for the inconveniences but are thrilled that we were able to address these immediately and get you to enjoying your new hot tub. Remember, that we’re here 7 days a week for whatever else you may need. Thanks again!
Great customer service always evertime i do business with these great folks,they just amaze me everytime, if you need a part for your swim for your hot tub just tell him what you need they’ll find it call you be the best price you ever saw …
Thanks, Kody, for the great review. We always appreciate it. Thanks again!
The BEST place for home rec needs. We LOVE our hot tub!! Thank you! A++++ all around.
Thanks, Lee, for the great review. It’s always great seeing you and we’re thrilled that you’re still loving your hot tub. Thanks again!
Friendly people, excellent service, great products!!!!
Installation was so professional!
Going to enjoy my pool table for decades
Thank you so much for the very nice words and excellent review. This is what we strive for every day. Thanks again!
Great place to purchase a hot tub from. Chris and Derek have been great to work with. Ive owned my spa for over 6 months now and I’m still pleased with it and the service from these guys.
Thanks, Chad, for the excellent review. We’re thrilled that you’re loving your hot tub and know you will for years to come. And we’ll be here whenever you’ve got a question or need something for it. Thanks again!
Derek was extremely helpful from the first time i visited the showroom. I was pleased with the experience and have had the tub for a week now and am really enjoying it ! Highly recommend Basements and backyards !
Joel, thanks so much for the great review. It was great working with you and finding the right hot tub for you. We’re very happy that you’re loving your tub and will be here if you need anything else for your tub. Thanks again!
Very informative and polite staff. No pressure sales tactics. Will be back to purchase
Thank you very much for the excellent review. We look forward to working with you soon.
Gorgeous pool table, easy, courteous and stress free experience!
Thanks you, Leslie, for the wonderful review. It was a pleasure working with you and we hope that you’re loving your new pool table. Keep us in mind whenever you need more fun stuff for the house. Thanks again!
From start to finish all of these gentlemen were very knowledgeable, answered every question we had. They were not pushy at all. Their prices were the best around.
Hey Jesse, thanks for the great review and really nice words. We truly appreciate your business and hope that you guys are enjoying your new hot tub. It’s perfect weather for it too. Please let us know if you have any questions as you learn about your new tub. Thanks again!
Great experience, informative rep. Good selections and options. Very good price with quick delivery.
Hey Scott, thanks for the great review. We really appreciate it. You’re going to love the new hot tub and we’ll be here if you ever need anything else for it. Thanks again!
Very nice. Delivered as scheduled and had it set up as scheduled. Great experience
James, thanks for the excellent review. It’s very much appreciated. I trust that you’re getting better by the day on your new pool table. Keep us in mind whenever you need any other items for the game room. Thanks again!
Best experience in buying a pool and hot tub! No pressure from the owner, just a lot of information on what we were looking at! Went to a couple other competitors in the area and was literally ignored until we walked out…. Not even a …
Thank you, Randy, for the awesome review and very kind words. We’re thrilled that you felt comfortable with us and that we were able to help you find the perfect pool and hot tub. You’re going to love them both and we’ll always be here for any questions that you may have. Thanks again!
Came in to price shop and ended up with a hot tub and sauna. The prices were amazing and the quality surpassed what I thought. I ended up with a beautiful 5 person hot tub and a four person sauna.
Very excited for it Sales staff was very …
Thank you so much, Paula, for the excellent review and very nice words. It was a pleasure working with you and we’re thrilled that we were able to find the perfect hot tub and sauna for your needs. You’re going to love them both and we’ll be here whenever you’ve got any questions on either. Thanks again!
Derek and the staff are very helpful. We shop here for supplies regularly and have bought 2 spas from them. Great service!
Thank you, Michelle, for the great review and very nice words. We’re thrilled that you keep coming back and have trusted us. You have become the hot tub expert we thought that you would be. Thanks again!
They were very knowledgeable and courteous. They made me feel welcome. The prices was very reasonable. The place was stocked and clean and very nice looking. I would definitely recommend them to other people.
Thank you, Crystal, very much for the very nice review. We really appreciate it and hope that you keep us in mind whenever you need more fun stuff for your home. Thanks again!
Great service with Basements and Backyards. If you’re going to buy a hot tub, shop around. But think HARD about where you’re buying it from because you want a seller that you can have a relationship with for years to come. You WILL have …
Adam, thank you so much for the really great review. We truly appreciate it and appreciate you guys trusting us with your purchase. It’s always nice seeing you and it’s great to know that you’re loving your hot tub. Thanks again and see you soon!
One of the best pool places I’ve ever been to.They are so knowledgeable about everything and their prices are amazing. we’ll never go anywhere else Thank you so much for opening up a great store with great people that work there and the …
Kim, thank you so much for great review and very kind words. It’s always great seeing you guys and we really value your business. Thanks again and see you soon!
Great customer service and nice show room. We had our water tested and Adam was able to tell us we needed to add more chlorine. They also sell a lot of nice accessories.
Hey Chris, thank you so much for the awesome review. The pics look great too. You’re going to love your new hot tub. And we’ll be here whenever you need anything for it. Thanks again!
Salesman very knowledgeable, and courteous, cheerful greeting when entered store… Great customer service!!!
We bought a 15 foot round pool!!
Definitely would recommend!!!
Hey Timothy, thank you so much for the great review and nice comments. We really appreciate it. We know that you’re going to love your new pool. Thanks again!
Very knowledgeable and great to work with. Highly recommend for a hot tub. They had fast shipping/installation, great prices and big selection.
Thank you, Rachel, for the awesome review. It was very nice working with you and Anthony to find the perfect hot tub for your family. We’re glad that your daughter approved too. You are all going to love it. Thanks again!
Very happy with our purchase. Owners and staff were very friendly and knowledgeable. Overall a great experience! Loving our new hot tub.
Karen, thanks so much for the great review. It was our pleasure working with you and helping you find the perfect hot tub. You’re going to love it for years to come. Thanks again!
Basement and backyard have gone above and beyond on helping me with my purchase of hot tub and pool. I had purchased both only to lose the pool to a fire 2 months after purchase- 1 week after install. When i was ready to replace the pool …
Thank you, Jodi, so much for the kind words and terrific review. We’re humbled that you kept us in mind when you were ready to replace the lost pool and hot tub. You will love the new ones, and the pool table too. Thanks again!
Adam has been so helpful with me! My hot-tub works perfectly and was delivery very fast! Highly recommend!
Thank you, Andrea, for the great review. It’s always nice seeing you and we’re thrilled that you’re still loving your hot tub. Thanks again!
From the beginning of our shopping experience and through delivery this company has been great! Thank you so much! We love our swim spa!
Thank you, Ramona, for the great review and very nice words. It was great working with you guys getting this all done, and we’re thrilled that you’re enjoying your new swim spa. You are going to love it for years to come. Thanks again and look forward to seeing you soon!
I went by to pick up some filters and things I thought I needed and, after discussing it with them, they told me that I didn’t need them. They also told me how to address my situation and explained that I would be throwing good money away …
Terry, thanks so much for the great review. We’re thrilled that you’re enjoying your tubs and we’ll certainly let you know when it’s really time to change or add anything. Keep up the great work and thanks again!
The staff are very helpful. The spa is beautiful and works well!! The delivery team is very efficient!!! Unfortunately their electician was not able to come up to Ellijay, so we had to find our own electrician which made things more …
Thanks for the review Cindy. We appreciate it and hope that you enjoy your new hot tub for years to come. We’re getting to the best time of year for hot tubs too. Thanks again!
I owned a Leisure Bay Spa that lasted for 17 years died on me last year. The pipes finally dry rotted sprung leaks everywhere. I looked at a lot of different hot tubs the one I really liked was $15,000 but it was well built one awesome hot …
Thanks Wendell. We hope that you enjoy your new hot tub. Thanks again!
We had been looking for a hot tub for months, from Woodstock to Blue Ridge and a coworker told me to go see Adam at the Woodstock location. Adam was so helpful and patient with us, while trying to choose a perfect hot tub, for our short …
Thank you, Jennifer, for the excellent review. It was very nice working with you to find the perfect hot tub for your needs. Your renters are going to love it. Thanks again!
The gentleman that was working the day I visited this store was very helpful and could’ve sold us something but didn’t bc he said that it probably would not fit our particular pool pump. The store is nicely laid out and they have a large …
Judy, thanks for the fabulous review. We look forward to helping you in the future for any of your pool needs. Thanks again!
This place made the purchase a breeze. The staff was helpful and knowledgeable. The selection is great and they have a lot of merchandise ready for shipment and installation, and special order for other items. Will definitely be back when I…
Beau, thank you for the outstanding review. It was great working with you and I trust that you’re loving your new pool table. We look forward to seeing you whenever you need more fun stuff for your home. Thanks again!
I had an awesome experience with my recent pool table purchase from basement and backyards. I worked with Derek, and he made the process seamlessly! Derek was very professional and helpful, and the deal was unbeatable! Thanks Derek! You …
Hey Kim, thanks so much for the great review. It was great working with you and I’m thrilled that we were able to get you such a great deal on the pool table. You are going to love it. Thanks again!
EXCELLENT customer service!! Adam & Maurice were extremely knowledgeable in explaining the difference and benefits of a traditional sauna versus an infrared sauna. They provided detailed and valuable information that helped us purchase our …
Whoa! Our first 6-star review. Nicole, thanks a million for the awesome review and very nice words. We’re thrilled that you felt comfortable with us and our saunas. We are confident that you’re going to love it. Thanks again!
These guys are great! We bought both a hot tub and pool table and I waited 6 months to review to insure my review was solid given some time. They continue to provide support and advice on the water treatment on the tub, which is easy. I …
Russell, thank you for the great review. We really do appreciate it. I trust that you are enjoying your new pool table and hot tub. We’re thrilled that we could be your “stay at home” headquarters. Please let us know whenever you have any questions or need anything. Thanks again!
I was so impressed with the whole purchase experience. Derek was great and explained everything in detail. We went to several places, nothing compares to the experience we had at Basements and Backyards. I have already told numerous people…
Lester, thank you so much for the very kind words and excellent review. It was great working with you and your family to find the hot tub that would fit exactly what you wanted and needed. You are going to love your hot tub and we’ll be here whenever you have any questions or needs for it. Thanks again!
Hands down the best to work with! Glad I stopped in. Someone online wanted 10k for a 2016 hot tub. I got a brand new model and deluxe version for a little over that! I was in and out in less than 40 min. Please go here if you are needing a …
Abby, thank you so much for the great review. It was very nice working with you to help you find the perfect tub for you and your family. You’re going to love it. Thanks again!
Very helpful without sounding like salesman. Derrick took the time to educate us on the ins and outs of hot tub ownership. He also gave his time to speak amongst ourselves which we appreciate it.
Tyler, thank you for the kind words and great review. We’re thrilled that you felt comfortable with the process of finding the perfect hot tub for your needs and know that you’re going to love your new hot tub. Thanks again!
Love this store, very knowledgeable staff, fair prices, great quality spas and swim spas, always helpful and wonderful. We compared a lot of spa companies and decided to purchase with Basements and Backyards, since they have exceeded our …
Thank you, Tatyana, for the awesome review and very nice words. We’re humbled by them and are very happy that you felt comfortable with us and our product to get your new swim spa. We know that you’re going to love it and we’re going to be here with you the entire time you have the tub for anything that you may need or any questions that you may have. Thanks again!
Excellent products and service, great people to work with. Highly recommended!
Adam helped us purchase our new hot tub. We are even getting it delivered next week !!! Such a great experience !!! My friend Toni recommended Basements and backyards for my hot tubs needs. I can’t wait to enjoy it at our Christmas Party. …
Thanks Lisa for the excellent review. We really appreciate. It was great working with you and we know that you’ll love the new hot tub at the Christmas party. Thanks again and thanks Toni!!
I found out about them on the radio, everyone in my area had a 6 month wait. My wife and I walked in to the store and dealt with Derek. Their hot tubs were top of the line! Derek answered all of our questions and sold me a beautiful new tub…
Hey Curtis, thanks for the awesome review. It was great working with you guys finding the hot tub that fits your needs. You’re going to love the new tub and we’re looking forward to seeing your for years to come for all your hot tub needs. Thanks again!
Derek and Adam are extremely knowledgeable and courteous! They were not pushy and allowed us to look around peacefully answering the random questions that we had. From the moment that we walked in the door (totally confused bout Spas), …
Thank you Latasha for the great review and very nice words. We really appreciate hearing that. We’re thrilled that you’re enjoying your hot tub and look forward to seeing you whenever you need anything else for your hot tub. Thanks again!
Great place! Everyone there is friendly and helpful, even after your purchase. We purchased a new 16’ swim spa from them in May 2021 and absolutely love it! They are always quick to help out and answer all my questions, no matter how many I…
Thanks Lisa for the excellent review. We really appreciate it and are thrilled that you’re loving your swim spa. It’s always great seeing you and you guys did an awesome job completing the decking around the spa. Your place has to be the place to be when you’re not on the lake. Thanks again!
Stopped on last year to browse and they were super informative, helpful and not pushy salesmen. Came in recently to purchase our hot tub and once again they were very helpful and honest with all of the questions we had. A great experience …
Thank you Trenton for the great review and very nice words. It was a pleasure working with you and we’re thrilled that you were able to find the perfect hot tub. We look forward to seeing you for years to come. Thanks again!
They were super helpful, explained in detail all of the features, the maintenance, the delivery/instal, etc answering all questions we had as first time hot tub buyers. We were able to purchase one in the store and schedule a delivery …
Hey Keeley, thank you so much for the awesome review and very kind words. We’re very happy that you were able to find a hot tub that fit your needs and we were able to get it to you right away. You’re going to love that tub. Thanks again!
These guys have the patience of saints. We had no idea what we wanted because we’ve never owned a spa before. They answered a billion questions and when we decided we were too impatient to wait for delivery, they got it ready for us to load…
Hey Jennifer, thanks so much for the great review and nice words. It was great working with you guys and seeing you each time you’ve come in. That’s what we’re here for. Thanks again!
We bought our hot tub about 7 months ago and it was the best decision we’ve ever made! We use it every single night to relax and unwind. The installation was seamless and the entire staff is beyond helpful and friendly. I highly recommend!
Thank you Allison for the great review. We appreciate your business and are thrilled that you’re still loving your hot tub. Thanks again!
Derek was great to work with and when I go there to pick up my pool they were both helpful and gave me options that I ask for, good service and great price compared to other places I checked!
They had the parts in stock and I received them on time !
So I went to get new filters today and the guy (who I’m now more than ever embarrassed that I couldn’t remember his name), asked about my birds and remembered what business I was in and got me just what I needed to get my hot tub back in …
Thanks for the nice words and great review Marni. We really appreciate it. It’s always good seeing you and hope that you’re enjoying your hot tub. Thanks again!
Just popped in looking for outdoor patio furniture…found out they don’t carry any but instead of just saying “no, we don’t have any”…the owner (I presume) was EXTREMELY helpful. Asked if we lived in the area, what type of furniture we …
Very professional and knowledgeable
The customer service was great. Derrick (I hope I spelled that right) and Adam are the dynamic Duo. The knew exactly what I needed… thanks again!
I highly recommend this place! Purchased a hot tub and set up was a chore. They worked with me and ALWAYS did exactly what they said they would do. Maintained great communication throughout. We are very satisfied and would definitely do …
Hey Michelle, thanks for the awesome review and kind words. We appreciate your patience during the whole process. It was a bear of an install be we know that you’re going to love your tub for years to come. Thanks again!
They are prompt, easy to deal with, courteous and go the extra mile. Just a great company!!!
Nice people to work with…great products and service
We bought a beautiful new hot tub. They had a good price and it was available right away. Derek and team are very knowledgeable, helpful and patient. They have all the supplies we need and we would buy from them again.
Hey Lisa, thanks for the great review and nice words. It’s always nice seeing you guys. We really appreciate you coming back whenever you need anything for your tub. Thanks again!
Derek at Basement & Backyards was very knowledgeable of the product and open to any and all questions. He was not pushy. I feel he gave us his honest opinions on all the options we had for an above ground pool and the filtration system. I …
Hey Nicole, thanks for the kind words and awesome review. It was great working with you guys to get you the perfect pool for your needs. We look forward to seeing you for any of your other needs for your pool, or new hot tub, for years to come. Thanks again!
We just moved here before school started and knew we wanted a pool. Basement and backyards was great! They made it so easy. 1-2-3 done. We have our pool. I would recommend them highly.
Having spent countless hours researching what we wanted vs. what we could afford we finally visited location “A” who which had us asking more questions than could be answered along with a few red flags along the way. My wife and I decided …
Hey Bryan, thanks for the nice words and awesome review. We’re thrilled that you were able to find the ideal hot tub for your families’ needs. We look forward to working with you for years to come for any of your further hot tub needs or questions. See you soon and thanks again!
First hot tub purchase. Derek answered a million questions I had with a smile on his face. Walked me through everything i needed to do for set up. And told me to call him when I did set it up so we could walk through it again. Highly …
Hey Judd, thanks for the great review. It was nice working with you and helping you find the perfect hot tub for you and your family. We look forward to assisting you in the future whenever you need anything for your new tub. Thanks again!
Adam was very informational to me as a first time hot tub buyer. I love the fact they had in store products and I was able to get the tub home same day (we brought truck and trailer) AWESOME experience! Kudos to Basements and Backyards! …
Thanks for the great review Emily. It was very nice working with you and we’re thrilled that we had a tub for you. We hope that you love it and remember that we’ll be here to help you along the way if you have any questions. Thanks again!
Derek is so nice and patient. I didn’t yet purchase my hot tub and I was able to call him so many times with my many questions and he never treated me any differently. You would have believe I had already purchase my hot tub. 😀 Long and …
Hey Arlene, thanks for the very kind words and excellent review. It was great working with you and helping you find the perfect hot tub. Thanks again!
Derek and his team were a pleasure to deal with. Their knowledge of the industry and no BS mentality make it very easy to see why people buy from him. He doesn’t try to sell you what you don’t need and is honest up front with any lead time …
Nathan, thanks for the excellent review. We really do appreciate it. You’re going to love your new hot tub and we’ll be here to help whenever you need it. Thanks again!
Shop no more!! We never dealt with a business that has as much integrity, and accountability, than Basements and Backyards! Straight shooters, a no sneaky tactics. Prices are very competitive. We bought a spa, then went back and bought a …
Hey Greg, we truly appreciate the kind words and great review. It’s been great working w/you and Judy over the past several months. We know that you love your pool and hot tub. You guys have been a joy to work with and we do hope to see you for years to come. Thanks again!
Very friendly,patient staff. I had questions and they were answered quickly. Purchasing was quick and easy!
The young man that assisted us, Adam was very knowledgeable about the products he sales. No pressure sales just informative! Answered my questions quickly and made my purchase easily and quick. Look forward to doing business with him in the…
Thank you for helping us get a pool this summer! Michael in the norcross store was amazing. He gave us alot of details about pool and was able to answer all of our questions. Thanks
This is my second year with basement and backyard. We bought a pool and hot tub from them. We have been pleased with their excellent service. Would highly recommend basement and backyard for all your pool and hot tub items. They are very …
Thanks for the kind words and awesome review Jerry. It’s always great seeing you and we know we’ll always be laughing when you come in. And we we’re glad that your enjoying your pool and hot tub. Thanks again!
Great guys! Super service! And discounted prices!!
Very knowledgeable ! Made it very easy to make choices. Lowest price lots of perks included! Staff was very helpful and made the process enjoyable! I would definitely recommend to anyone in the market to purchase a hot tub. The explanation …
Hey Karla, thank you very much for the kind words. We’re thrilled that you were able to find the perfect hot tub for your needs. We look forward to seeing you whenever you need anything for your hot tub or maybe some other fun stuff for your home. Thanks again!
Amazing! I went to 4 different places. Some people didn’t even speak to me. Some people wouldn’t let me get through the door before drilling me with an absolutely unreasonable amount of questions. But I have to say this was an absolute …
Thank you Hannah for the great review and very kind words. It was a pleasure working with you and happy that you were able to find the perfect tub. Remember that we’ll be here for you for anything else that you may need in the future. Thanks again!
The sales personnel knew exactly what I needed ,were very efficient & helpful in assisting me with my purchase & delivery alternatives. I recommend them very highly.
Robert just came out and was able to flip the GFCI switch and all is well. I feel like I tried the same thing 4-5 x. I feel like an idiot but all is good, thanks for everything.
I have been using Basements And Backyards for all of my pool needs since they opened in Woodstock. They are not only knowledgeable, but also customer focused. My pool required a new filter motor and a new liner. The pricing was reasonable …
Thanks for the great review Mr. Haines. It’s always nice seeing you and we hope that you have another great pool season.
Love this place, they always have what I need at a very good price. They are polite and professional!
Thanks Billy. Always good seeing you and hope that your pool is up and running soon.
Love my pool.
The lights at night set the mood
Thanks Benny. We couldn’t agree more. See you soon.
Always very helpful and knowledgeable. We love the hot tub we bought from them.
We love this store and the guys who run it. They do a great job answering questions and don’t try to sell you things you don’t truly need. Their installer, who does a great job but has some of the worst customer service you’ll ever …
Thank you so much for the great review Valerie. We really appreciate it. We’re very happy that you stuck w/us during the stressful installation issues. We will always stand with our customers and make sure that what was promised gets done. I look forward to seeing you guys over the next several years. Thanks again!!
What a selection! Beautiful merchandise, not your typical discount upsale sales-y place. Honest, great value and totally worth a drive if you’re not local.
Thanks for the kind words Ivy. We truly appreciate it and are glad that you appreciate the selection and the laid back, non-pushy approach that we’ve put together. Thanks again!
Great selection and very helpful.
Thanks for the great review Mrs. Vance. We’re thrilled that you continue to come back to see us whenever you need anything for your hot tub. Thanks again!
Derek was very helpful, prices are great, customer service was awesome!
Hey Kim, thank you for the great review. It was a pleasure working with you guys on the hot tub. We know that you’re going to love it and please know that we’re for you if have any questions or need any help with the tub. Thanks again, we really appreciate it.
We purchased a new hot tub. Basements and Backyards had the best prices we found. They were knowledgeable and there was no pressure.
Mr. Reynolds it was great working with you on finding the perfect hot tub for you and your wife. I appreciate the nice words and look forward to seeing you whenever you guys need chemicals or anything else for your hot tub. Thanks again.
Good people and very knowledgeable . No pressure sales
Thank you Mr. Phillips for the kind words. We’re glad that you appreciated our approach. We sell fun stuff, it should be easy and pressure-free. Thanks again.
Great products
Great price
Great people
These guys are THE BEST in customer service! We love our new pool and ALL the advise and special attention Adam & Derek have given us. Thank you for everything!
If you’re in the market for a swimming pool or jacuzzi, I highly recommend Basements and Backyards. After shopping around at several pool companies, we’re grateful to have found their ad on FB Marketplace. If we would not of found them, we …
Thanks for the great review Jamie. We really appreciate it. We take pride in not forcing anything and giving you all of the information so that you can make the best decision for you and your family. We look forward to working with you guys for years to come. Thanks again!
Great service Derek very knowledgeable and helpful My kind of sale person 10 stars
I bought an above ground swimming pool from them last spring.They arranged financing ,and helped with me picking it up. also arranged set up.So easy and it is a gorgeous pool. I looked at other stores,and have had pools before. I would …
It is what is, an above ground pool store except they offer a great buyers experience. Every question you need answered and even save ya a bit of $$$$. I even wanted a $100 upgrade that the owner talked me out of. Every other upgrade I …
We really appreciate the great review Hutch. It was fun working with and getting to know you guys. We’ll be here for you whenever you’ve got a question or need anything else. Enjoy your pool this Summer and thanks again!
We went several places looking at hot tubs. Basements and Backyards was by far the best place! We really felt comfortable with the owners. They were extremely knowledgeable and made the process smooth and very easy. The value is so much …
Thanks for the great review Jeanette. It was great working with you and your family yesterday. I know that you’re going to love your new hot tub for many years to come. We look forward to working with you in the future on any of your hot tub needs too. Thanks again!
Very knowledgeable and friendly. These guys know their stuff and we’re not pushy nor did I feel pressured to make a purchase. We’ve had our spa for two weeks now and we are very happy with our purchase. Thanks B&B
Cannot say enough about their customer service! They went above and beyond to make sure I could get what I needed! Top notch company
Hey Stephanie, thanks for the great review. I’m happy that we were able to get you just what you were looking for.
The staff was very helpful and patient as we visited the store multiple times over several months before making a decision. They even walked us through everything we needed to know as first time hot tub owners more than once. We wouldn’t …
Thank you Becky. It was great working with you guys on choosing your spa. Several visits into the store is common and usually helps you make the best decision for your family. We look forward to assisting you with any of your spa needs in the future.
Great selection. Affordable Pricing. Awesome service. We’ll definitely be back!
The guys at Basements and Backyards have everything you need to complete your – wait for it – basement and backyard! We love our new ping pong table. Thanks! We’ll definitely be back!
Thanks Alison. We appreciate the nice review. We hope to see you soon for more games.
Great store, great prices, and a very knowledgeable staff!
Very helpful and made the process of buying a pool easy with no pressure to buy. Glad I came here to buy my pool. They will get future business from me for sure!
Maurice made our experience so easy! Great customer service.
Thank you so much for the excellent review. We truly appreciate it. It was great working with you and helping you find the perfect pool for your needs. You’re going to love it and we’ll be here whenever you need anything else for it. Thanks again!
John was AWESOME yesterday. Sold me a spa before and even gave me awesome tips for its maintenance and what I needed in supplies. Customer service there is awesome. Always ready to address questions.
Peter, thanks for the excellent review and very nice words. We’re thrilled that you come back whenever you need anything, and we’ll continue to help any time that you need us. Thanks again!
Maurice was wonderful to work with! He listened to what we were in the market for on a pool table and kept us focused on the items that were important to us without trying to upsale us on things that were of no interest. He was helpful and …
Hey Joey & Kelley, thanks for the excellent review. We’re very happy that you were comfortably able to find the perfect pool table for your needs, and even some extra stuff too. You’re going to love it. Thanks again!
Although it’s Over an Hour away, It was so nice to see familiar faces, which tells us this company takes care of their peeps. Knowledgeable, Kind and Super Friendly. Would Definetly Recommend.
Debbie, thank you so much for the awesome review. We always strive to be helpful and appreciate your continued business. Thanks again!
Maurice is da bomb! He’s very knowledgeable and is friendly. Most people nowadays don’t care if they get business or not. This is not that place. You can tell that he definitely is professional. He needs a raise!
JJ, thank you so much for the fantastic review. It was great working with you and helping you find the pool that fit your needs. You’re going to love that pool for years to come and we’ll be here whenever you may have a question or need for it. Thanks again!
Looking for a real pool table? Looking to put a new hot tub on your balcony? This is your place to go. Pool tables with real slate slabs, making sure the table is completely level and professionals with every step. Do you want your hot tub …
Thanks, Nicole, for the great review. We truly appreciate it. We hope to see you again soon. Thanks again!
John was so helpful and knowledgeable. He helped us pick out the right spa for our space without doing the high pressure sale. We went to three other spa stores after this and ultimately decided to give John our business. Ordering our spa …
Hey Casey, thanks so much for the excellent review and very nice words. We’re thrilled that we were able to help you find the perfect hot tub and look forward to working with you whenever you have any questions or needs for years to come. You’re going to love the tub. Thanks again!
Great experience. John was informative, knowledgeable about their products and not pushy. We are looking forward to our new hot tub being delivered.
Robert, thank you for the excellent review. It was great working with you to help you find the perfect hot tub. We look forward to seeing you for years to come whenever you may need more things for your tub. Thanks again!
Excellent service and support. I would encourage all to see them for all Hot Tub and spa services Cal E
Hey Cal, thanks for the great review. We really appreciate you coming back whenever you need anything else for your tubs. Thanks again!
If I could give 10 stars, I would. Everyone is very helpful!! Maurice is our salesman, he is excellent. Any questions or concerns are addressed quickly and with customer satisfaction. I have been very pleased with my experience of …
Tammy, thank you so much for the wonderful review. We’re thrilled that you’re still loving your hot tub and we truly appreciate you coming back any time you need stuff for it. Thanks again!
We love Basement and Backyards Maurice always provide superior customer services. Also he’s very knowledgeable of the outdoor product and the materials being sold. We will always continue doing business there.
We will also continue to send …
Cashanda, thank you so much for the excellent review and very kind words. We couldn’t agree more with you. Maurice is fantastic. We appreciate your continued business, and we promise to always take care of you and your friends and family’s fun-stuff needs. Thanks again!
Very knowledgeable team. Easy to work with and did not feel pressure to buy. Just informed. The delivery and installation team were very helpful and efficient. Would buy from them again.
Teresa, thanks a bunch for the great review. It was great working with you and helping you find the ideal tub for your needs. You’re going to love your new hot tub. Thanks again!
Staff is friendly and they pay attention to customer needs. They are eager to answer questions and provide assistance. Would recommend for anyone thinking of getting a hot tub.
Hey Janet, your tub looks great. Thanks for the excellent review. We’re very appreciative of it and we hope that you keep coming back to see us. Thanks again!
I called so many pool companies that never called back or emailed me a quote like they said they would. This company is so easy to work with. He answers the phone and gets the job done. So professional!!!!
Hey Lara, thank you very much for the great review. We truly appreciate it. We know that you’re going to love your new pool and we will be here whenever you may have a question or need. Enjoy the summer. Thanks again!
Mike helped us so much in deciding size of pool and was so knowledgeable and friendly. I feel like we got a great deal too! Mike wasn’t there when we went to pick up pool but Maurice jumped right in and got us all squared away! Thanks guys!
Tracey, thanks so much for the excellent review and very nice words. We’re thrilled that you were able to find the perfect pool for your family. It’s going to be a great summer at your place for years to come and we’ll be here whenever you need anything. Thanks again!
MAURICE was very helpful in making sure we understood what we were looking and getting us a great deal… So great we left with a hot tub and a pool table… If you looking, I highly recommend them.
Edward, thank you so much for the great review. It really was very nice working with you and helping you find the hot tub and pool table that will certainly make your house the place to be. We can’t wait to hear about it when you come in again. Thanks again!
I went to basement and backyards multiple times to look at hot tubs options and determine which hot tub I wanted for my house. John did a great job showing me the differences between the hot tubs and didn’t pressure me at all into buying …
Thanks, Michael, so much for the great review. It was great working with you and we’re happy that we could help you find the perfect hot tub. You’re going to love it. Thanks again!
Maurice is absolutely knowledgeable, experienced, and personalizes the purchasing experience. The store itself gives just enough to let you know comfort and relaxation is their focus. Love it!
Jerry, thanks for the awesome review and very nice words. It’s nice to hear that you enjoyed the whole experience. You’re going to love your new hot tub and we’ll be here whenever you need any assistance or more hot tub stuff. Enjoy your new tub and thanks again!
We had a great experience at the Norcross location. Salespeople were extremely knowledgeable and actually listened to our needs before making suggestions. We were very impressed and decided to purchase through them. I’d certainly recommend …
Thank you, Arden, for the great review and very nice words. We are humbled and will keep doing the same thing. You’re going to love your new hot tub and we’ll be here whenever you have any questions. Thanks again!
We recently purchased our hot tub from Basements and Backyards. The sales team is super-friendly and with a no-pressure attitude. The prices are reasonable. They answered all of our questions in a patient and courteous manner. Very pleased …
Thanks, Peter, for the great review. We’re thrilled that we were able to find the perfect hot tub to suit your needs. You’re going to love it. Thanks again!
We went in looking for a pool for the family. We went out not only with the pool but with so much knowledge of the process and maintenance. Maurice explained to us everything, and answered all our questions. Everyone was very pleasant. …
Venus, thanks for the excellent review and very kind words. We really appreciate it very much. Please remember that we’ll be here whenever you have any questions going forward. Thanks again!
I bought my pool from norcross location in may 2020. These people are very knowledgeable. Always very helpful and never tries to sell chemicals nor needed. Always suggests the cheapest way to go with parts, chemicals, and all tools needed. …
Eric, thanks so much for your awesome words and great review. We truly appreciate your continued business and look forward to seeing again you soon. Thanks again!
Just went in spur of the moment today, and the sales representative was very knowledgeable and informative. We ended up buying a 7 person spa and we are so excited. Smooth easy buying experience!
Thanks, Sidney, for the awesome review. It was a pleasure working with you to find the perfect tub. We trust that you’re enjoying it and know that hot tub season is here. Enjoy. Thanks again!
We couldn’t be happier with our service!!! Maurice is wonderful. He has helped us in the past when we bought a pool and now helped up purchase our first hot tub. He has answered so many questions that we had and always been there for us. We…
Wow, thank you Elizabeth for the rave review. It’s awesome to hear. Maurice is wonderful and we’re thrilled that he has continuously been able to exceed your expectations. We look forward to seeing you soon. Thanks again!
Awesome!!! That’s How I would describe Maurice. He has so much knowledge of pools and he takes his time with you. He explained everything in perfect detail. I’m on the phone with my cousin she was asking him questions as well and he …
Thank you, Tanesha, so much for your awesome review and very nice words. We are thrilled that you are so satisfied. Your house is going to be the place to be this summer. Enjoy your staycation. Thanks again!
Maurice at the Norcross store was very knowledgeable and very patient and helped us through our hot tub buying process. We bought a hot tub and a sauna. Both are working very well thank you Maurice!
Collin, thanks for the awesome review and very kind words. It was wonderful working with you to find the perfect tub and sauna for your needs. We’re thrilled that you’re enjoying both. Thanks again!
Excellent products and service, great people to work with. Highly recommended!
Derek was great to work with and when I go there to pick up my pool they were both helpful and gave me options that I ask for, good service and great price compared to other places I checked!
They had the parts in stock and I received them on time !
Just popped in looking for outdoor patio furniture…found out they don’t carry any but instead of just saying “no, we don’t have any”…the owner (I presume) was EXTREMELY helpful. Asked if we lived in the area, what type of furniture we …
Very professional and knowledgeable
The customer service was great. Derrick (I hope I spelled that right) and Adam are the dynamic Duo. The knew exactly what I needed… thanks again!
I am very pleased with the customer service here. Two gentlemen were able to assist me with a surprise purchase that I was making for my husband. Maurice was most helpful, kind, and gave me his undivided attention as I tried to make a …
Courtney, thank you very much for the excellent review. We’re happy that we were able to work with you on this surprise purchase. We hope that it was the excellent surprise that you hoped for. Thanks again!
They are prompt, easy to deal with, courteous and go the extra mile. Just a great company!!!
Nice people to work with…great products and service
We just moved here before school started and knew we wanted a pool. Basement and backyards was great! They made it so easy. 1-2-3 done. We have our pool. I would recommend them highly.
Went in to B&B looking to purchase a sauna and couldn’t have asked for better customer service! John B greeted us the second we walked in the door and was super knowledgeable. He was patient and explained all the nitty gritty details anyone…
Angie, thanks so much for the great review and kind words. We’re very happy that we had what you wanted and were able to get it to you next day. You’re right, next day doesn’t always happen, but it worked out great. We hope that you enjoy your new sauna and remember us whenever you ever need any more fun stuff for your home. Thanks again!
I visited Basements and Backyards (Norcross location) in November 2020 to look at pool tables. I had the chance to talk to Mike, who provided a lot of very good and detailed information about the different models in the store. He even made …
Hey Philippe, thanks for the awesome review and very kind words. It was our pleasure working with you to find the perfect pool table for your needs. We’re excited to see and work with you in the future whenever you need any more fun items for your home. Thanks again!
Very friendly,patient staff. I had questions and they were answered quickly. Purchasing was quick and easy!
The young man that assisted us, Adam was very knowledgeable about the products he sales. No pressure sales just informative! Answered my questions quickly and made my purchase easily and quick. Look forward to doing business with him in the…
Thank you for helping us get a pool this summer! Michael in the norcross store was amazing. He gave us alot of details about pool and was able to answer all of our questions. Thanks
Great guys! Super service! And discounted prices!!
The sales personnel knew exactly what I needed ,were very efficient & helpful in assisting me with my purchase & delivery alternatives. I recommend them very highly.
Love this place, they always have what I need at a very good price. They are polite and professional!
Thanks Billy. Always good seeing you and hope that your pool is up and running soon.
Love my pool.
The lights at night set the mood
Thanks Benny. We couldn’t agree more. See you soon.
Always very helpful and knowledgeable. We love the hot tub we bought from them.
A great store (seriously one of my favorites in Atlanta) with knowledgeable staff who aren’t pushy. I highly recommend Maurice who works there. They allowed my wife and me to test several hot tubs out which I don’t think is standard at …
Thank you for the awesome review Keith. We truly appreciate it. We’re thrilled that you and your wife felt comfortable in our store and that allowed you to choose the perfect hot tub. We look forward to working with for years to come. Thanks again and enjoy your new spa!!
What a selection! Beautiful merchandise, not your typical discount upsale sales-y place. Honest, great value and totally worth a drive if you’re not local.
Thanks for the kind words Ivy. We truly appreciate it and are glad that you appreciate the selection and the laid back, non-pushy approach that we’ve put together. Thanks again!
Great selection and very helpful.
Thanks for the great review Mrs. Vance. We’re thrilled that you continue to come back to see us whenever you need anything for your hot tub. Thanks again!
Derek was very helpful, prices are great, customer service was awesome!
Hey Kim, thank you for the great review. It was a pleasure working with you guys on the hot tub. We know that you’re going to love it and please know that we’re for you if have any questions or need any help with the tub. Thanks again, we really appreciate it.
We purchased a new hot tub. Basements and Backyards had the best prices we found. They were knowledgeable and there was no pressure.
Mr. Reynolds it was great working with you on finding the perfect hot tub for you and your wife. I appreciate the nice words and look forward to seeing you whenever you guys need chemicals or anything else for your hot tub. Thanks again.
Good people and very knowledgeable . No pressure sales
Thank you Mr. Phillips for the kind words. We’re glad that you appreciated our approach. We sell fun stuff, it should be easy and pressure-free. Thanks again.
Great products
Great price
Great people
These guys are THE BEST in customer service! We love our new pool and ALL the advise and special attention Adam & Derek have given us. Thank you for everything!
If you’re in the market for a swimming pool or jacuzzi, I highly recommend Basements and Backyards. After shopping around at several pool companies, we’re grateful to have found their ad on FB Marketplace. If we would not of found them, we …
Thanks for the great review Jamie. We really appreciate it. We take pride in not forcing anything and giving you all of the information so that you can make the best decision for you and your family. We look forward to working with you guys for years to come. Thanks again!
Great service Derek very knowledgeable and helpful My kind of sale person 10 stars
I bought an above ground swimming pool from them last spring.They arranged financing ,and helped with me picking it up. also arranged set up.So easy and it is a gorgeous pool. I looked at other stores,and have had pools before. I would …
Very knowledgeable and friendly. These guys know their stuff and we’re not pushy nor did I feel pressured to make a purchase. We’ve had our spa for two weeks now and we are very happy with our purchase. Thanks B&B
Cannot say enough about their customer service! They went above and beyond to make sure I could get what I needed! Top notch company
Hey Stephanie, thanks for the great review. I’m happy that we were able to get you just what you were looking for.
Great selection. Affordable Pricing. Awesome service. We’ll definitely be back!
Great store, great prices, and a very knowledgeable staff!
Very helpful and made the process of buying a pool easy with no pressure to buy. Glad I came here to buy my pool. They will get future business from me for sure!